Privacy Policy

A. SCOPE

1. This privacy policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the Rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This privacy policy does not require any physical, electronic or digital signature.
2. This privacy policy is a legally binding document between you and PLATE AND PEONIE LLP (both terms defined below). Guest users or registered users of this website (hereinafter referred to as "You" or "Your" or "User" or "Visitor"). M/s. PLATE AND PEONIE LLP (hereinafter referred to as "PLATE AND PEONIE" or "We" or "Us" or "Our"). The terms of this privacy policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the "I accept" tab or by use of the website or by other means) and will govern the relationship between you and PLATE AND PEONIE for your use of the website (defined below).
3. This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under Information Technology Act, 2000; that require publishing of the privacy policy for collection, use, storage and transfer of sensitive personal data or information.
4. Please read this privacy policy carefully. By using the website, you indicate that you understand, agree and consent to this privacy policy. This Privacy Policy describes how we collect, use and share personal and other specific information that the Site obtains in connection with services provided by our Site as part of its social networking services for survivors of all categories around the world. If you do not agree with the terms of this privacy policy, please do not use this website. You hereby provide your unconditional consent or agreements to PLATE AND PEONIE LLP as provided under Section 43(a) and Section 72(a) of Information Technology Act, 2000.
5. PLATE AND PEONIE LLP recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on PLATE AND PEONIE and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
6. By accessing any part of this web site and/or using the information provided on or via this web site you agree to be bound by and you will be deemed to have accepted this Privacy Policy in full. If you have any queries relating to this privacy policy, please contact us at sayhello@plateandpeonie.com Users are also requested to verify the privacy policy whenever they access our website and equip themselves with the current changes. Current users and any other users of the Site are subject to our present Terms of Use.
7. PLATE AND PEONIE is a property of PLATE AND PEONIE LLP, a Limited Liability Partnership entity registered under the LLP Act, 2008 having its registered office at 117, Mahatma Gandhi Salai, Nungambakkam, Chennai 600 034
8. Minors
   If you are under 18 years old please do not send us your personal information (for example, your name, address and email address) since you are not legally competent to enter into a contract with us. If you are under 18 years old and you wish to ask a question regarding the site, please get your parent or guardian to do so on your behalf.

B. Information Collection

1. Personal information:

Personal Information is Information collected that can be used to uniquely identify or contact you. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

• Your username along with Your password,
• Your name,
• Your address,
• Your telephone number,
• Your e-mail address or other contact information,
• Your date of birth,
• Your gender,
• Information regarding your transactions on the Website (including sales or purchase history),
• Your financial information such as bank account information, IFSC Code, Branch Name for processing refunds,
• Internet Protocol address,
• Any other items of 'sensitive personal data or information' as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000;
• Identification code of your communication device which you use to access the Website or otherwise deal with any PLATE AND PEONIE entity,
• Any other Information that you provide during your registration process, if any, on the Website. Such Personal Information may be collected in various ways.
• We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access the Website through a social media service or connect a service on Website to a social media service, the information we collect may include your username associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website or otherwise deal with any PLATE AND PEONIE entity through social media services or when you connect any Website to social media services, you are authorizing PLATE AND PEONIE to collect, store, and use and retain such information and content in accordance with this Privacy Policy.

10. Non-personal information:

PLATE AND PEONIE may also collect information other than Personal Information from you through the Website when You visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist PLATE AND PEONIE to identify you personally. This Non-Personal Information may include:

• Your geographic location,
• details of your telecom service provider or internet service provider,
• the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.),
• the operating system of Your system, device and the Website You last visited before visiting the Website,
• The duration of your stay on the Website is also stored in the session along with the date and time of your access. Non-Personal Information is collected through various ways such through the use of cookies. PLATE AND PEONIE may store temporary or permanent 'cookies' on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer's browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website.
• PLATE AND PEONIE may use third-party service providers to serve ads on PLATE AND PEONIE's behalf across the internet and sometimes on the Website. They may collect Non-Personal Information about your visits to the Website, and your interaction with our products and services on the Website.
• Your installed packages information

Please do note that Personal Information and Non Personal Information may be treated differently as per this Privacy Policy.

11. Payment and billing information: We might collect your billing name, billing address and payment method when you make a purchase.

C. Information USE:

11. PLATE AND PEONIE collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processing in accordance with the consent of the user) connected with a function or activity of each of PLATE AND PEONIE entities and shall include the following:

• to facilitate Your use of the Website or other services of PLATE AND PEONIE entities;
• to respond to Your inquiries or fulfill Your requests for information about the various products and services offered on the Website;
• to provide You with information about products and services available on the Website and to send You information, materials, and offers from PLATE AND PEONIE;
• to notify You important information regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information;
• to send You surveys and marketing communications that PLATE AND PEONIE believes may be of interest to You;
• to personalize Your experience on the Website by presenting advertisements, products and offers tailored to Your preferences;
• to help You address Your problems incurred on the Website including addressing any technical problems;
• if You purchase any product or avail of any service from the Website, to complete and fulfill Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service;
• for proper administering of the Website;
• to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
• to improve the services, content and advertising on the Website;
• to provide value added services such as Single Sign On. Single Sign On shall mean a session/user authentication process that permits a user to enter his/her name or mobile number or e-mail address or any combination thereof and password in order to access multiple websites and applications;
• to facilitate seamless purchase experience while making a transaction by pre-populating the OTP received through SMS by you
• to facilitate various programs and initiatives launched by PLATE AND PEONIE or third party service providers and business associates
• to analyze how our services are used, to measure the effectiveness of advertisements, to facilitating payments
• for conducting academic research and surveys
• to protect the integrity of the Website;
• to respond to legal, judicial, quasi judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
• to conduct analytical studies on various aspects including user behavior, user preferences etc.;
• to permit third parties who may need to contact users who have bought products from the Website to facilitate installation, service and any other product related support;
• to implement information security practices;
• to determine any security breaches, computer contaminant or computer virus;
• to investigate, prevent, or take action regarding illegal activities and suspected fraud,
• to undertake forensics of the concerned computer resource as a part of investigation or internal audit;
• to trace computer resources or any person who may have contravened or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on any Website or by PLATE AND PEONIE.

13. You hereby agree and acknowledge that the Information so collected is for lawful purpose connected with a function or activity of each of the PLATE AND PEONIE entities or any person on their respective behalf, and the collection of Information is necessary for the Purposes.

D. Sharing of Information

13. You hereby unconditionally agree and permit that PLATE AND PEONIE may transfer, share, disclose or part with all or any of Your Information, within and outside of the Republic of India to various PLATE AND PEONIE entities and to third party service providers / partners / banks and financial institutions for one or more of the Purposes or as may be required by applicable law. In such case we will contractually oblige the receiving parties of the Information to ensure the same level of data protection that is adhered to by PLATE AND PEONIE under applicable law.
14. You acknowledge and agree that, to the extent permissible under applicable laws, it is adequate that when PLATE AND PEONIE transfers Your Information to any other entity within or outside Your country of residence, PLATE AND PEONIE will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.
15. You unconditionally agree and permit PLATE AND PEONIE to access and read your SMS to autofill or prepopulate 'OTP' while making a transaction and to validate your mobile number.
16. PLATE AND PEONIE may share statistical data and other details (other than Your Personal Information) without your express or implied consent to facilitate various programmes or initiatives launched by PLATE AND PEONIE, its affiliates, agents, third party service providers, partners or banks & financial institutions, from time to time. We may transfer/disclose/share Information (other than Your Personal Information) to those parties who support our business, such as providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertisements, providing customer / buyer services, facilitating payments, or conducting academic research and surveys. These affiliates and third-party service providers shall adhere to confidentiality obligations consistent with this Privacy Policy. Notwithstanding the above, we use other third parties such as a credit/debit card processing company(s), payment gateway(s), pre-paid cards etc. to enable you to make payments for buying products or availing services on PLATE AND PEONIE. When you sign up for these services, You may have the ability to save your card details and/or UPI details for future reference and faster future payments. In such case, we may share your relevant Personal Information as necessary for the third parties to provide such services, including your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties policies, terms and conditions and we are not in any manner responsible or liable to you or any third party for any delay or failure at their end in processing the payments.
17. PLATE AND PEONIE may also share Personal Information if PLATE AND PEONIE believes it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.
18. We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.
19. You further agree that such disclosure, sharing and transfer of your Personal Information and Non-Personal Information shall not cause any wrongful loss to you or to any third party, or any wrongful gain to us or to any third party.

E. LINKS TO THIRD PARTY WEBSITES

13. Links to third-party advertisements, third-party websites or any third-party electronic communication service may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with, PLATE AND PEONIE unless expressly specified on the Website.
14. PLATE AND PEONIE is not responsible for any form of transmission, whatsoever, received by you from any third-party website. Accordingly, PLATE AND PEONIE does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such third-party websites, nor does PLATE AND PEONIE control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such third-party websites. The inclusion or exclusion does not imply any endorsement by PLATE AND PEONIE of the third-party websites, the website's provider, or the information on the website. The information provided by you to such third-party websites shall be governed in accordance with the privacy policies of such third-party websites and it is recommended that you review the privacy policy of such third-party websites prior to using such websites.

F. SECURITY & RETENTION

13. The security of your Personal Information is important to us. PLATE AND PEONIE strives to ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, PLATE AND PEONIE adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where PLATE AND PEONIE stores your Personal Information. Each of the PLATE AND PEONIE entity shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of your Information. Provided that your right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000 and you hereby waive and release all PLATE AND PEONIE entities from any claim of damages under contract or under tort.
14. We strive to maintain appropriate procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. This also applies to our disposal or destruction of personal information. We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate.
15. We encrypt the pipe through which personal information is sent, using Secure Socket Layer (SSL) technology to ensure that your information is safe as it is sent over the Internet to our server.
16. If you choose a payment gateway to complete any transaction on Website, then your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).
17. PLATE AND PEONIE may share your Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the Purpose. However, PLATE AND PEONIE is not responsible for any breach of security or for any actions of any third parties that receive your Personal Information. PLATE AND PEONIE is not liable for any loss or injury caused to you as a result of you providing your Personal Information to third party (including any third-party websites, even if links to such third-party websites are provided on the Website).
18. Notwithstanding anything contained in this Policy or elsewhere, PLATE AND PEONIE shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
19. A Force Majeure Event shall mean any event that is beyond the reasonable control of PLATE AND PEONIE and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, server break-down, computer crashes, breach of security and encryption (provided beyond reasonable control of PLATE AND PEONIE), power or electricity failure or unavailability of adequate power or electricity.
20. While we will endeavor to take all reasonable and appropriate steps to keep secure any Personal Information which we hold about you and prevent unauthorized access, you acknowledge that the internet or computer networks are not fully secure and that we cannot provide any absolute assurance regarding the security of your Personal Information.
21. You agree that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.

G. METHODS OF COLLECTING INFORMATION

13. Direct Information: We collect information directly from you when you use our website to buy our products. We also collect information if you post a comment/review on our websites or ask us a question through phone or email.
14. Passive Information: We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
15. Third Party Information: We collect information from third party applications and software. For example, if you use an integrated social media feature on our websites, the third-party social media site will give us certain information about you. This could include your Sensitive Personal Data that you have shared with the social media platform.

H. Advertising and Spamming

1. You agree to be solely responsible for the contents of your transmissions through the Site. You agree not to use the Site for illegal purposes or for the transmission of material that is unlawful, harassing, libelous, invasive of another's privacy, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable, contains viruses, or that infringes or may infringe the intellectual property or other rights of another. You agree not to use the Site for the transmission of "junk mail", "spam", "chain letters", or unsolicited mass distribution of email. The site reserves the right to terminate your access to the Services if the site believes that you have used the Site for any illegal or unauthorized activity.
2. You agree not to:

• Infringe the Site or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
• Act in a manner that is defamatory, trade libelous, unlawfully threatening or unlawfully harassing;
• Provide false, inaccurate or misleading Information;
• Control an Account that is linked to another Account that has engaged in any of these Restricted Activities.
• Conduct your business or use the Site in a manner that results in or may result in complaints, Disputes, Claims, fines, penalties and other liability to the Site, a User, a third party or you;
• Take any action that imposes an unreasonable or disproportionately large load on our infrastructure;

• Facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or Information;
• Use any robot, spider, other automatic device, or manual process to monitor or copy our website without our prior written permission;
• Use any device, software or routine to bypass our robot exclusion headers, or interfere or attempt to interfere, with our website or the Services;
• Take any action that may cause us to lose any of the services from our internet service providers, payment processors, or other suppliers;
• Act in a manner that is defamatory, trade libelous, unlawfully threatening or unlawfully harassing.

I. Cookies

1. Our collection of website use information may involve the use of cookies. A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our Site and allow us to enhance and personalize your online surfing experience. We use cookies to remember the posts in your page, recognize you when you return to our Site and analyze visitor behavior.
2. You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or Firefox or Safari) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

J. EMAIL OPT-OUT

1. You can opt out of receiving our marketing emails: To stop receiving our promotional emails, please email sayhello@plateandpeonie.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

K. GRIEVANCE OFFICER

1. In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

• Name: Ms. Bhoomika Singh
• Phone: 85919 51295
• Email: sayhello@plateandpeonie.com

41. If you have any questions about this Policy or other privacy concerns, you can also email us sayhello@plateandpeonie.com

L. CUSTOMER SUPPORT

1. You can reach our customer support team to address any of your queries or complaints related to products and services by calling 8591951295 or by sending an e-mail to sayhello@plateandpeonie.com

M. UPDATES TO THIS POLICY

1. This Privacy Policy was last updated on 1^st March 2022. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

N. JURISDICTION

1. If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

O. Enforcement of Privacy Policy

1. We make every effort including periodic reviews to ensure that Personal Information provided by you is used in conformity with this privacy policy. If you have any concerns regarding our adherence to this policy or the manner in which Personal Information is used for the purpose of providing the services, kindly contact at PLATE AND PEONIE, 117, Mahatma Gandhi Salai, Nungambakkam, Chennai 600 034. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

P. EFFECTIVE DATE

1. This privacy policy is effective and was last updated on 1^st March 2022.
2. We also hope this privacy policy clarifies our procedures regarding your personal information, service details and other adequate information. In the event of questions, you may contact us at PLATE AND PEONIE, 117, Mahatma Gandhi Salai, Nungambakkam, Chennai 600 034.

Q. YOU HEREBY ACKNOWLEDGE AND AGREE THAT THIS PRIVACY POLICY:

• is clear and easily accessible and provide statements of PLATE AND PEONIE policies and practices with respective to the Information;
• provides for the various types of personal or sensitive personal data of information to be collected;
• clearly provides for the purposes of collection and usage of the Information;
• provides for disclosure of Information; and
• provides for reasonable security practices and procedures.